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« Back to Problems 04/02/2020 at 17:41 0 0 #2874 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 04/02/2020 at 17:42 0 0 #2875 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 04/02/2020 at 18:49 1 0 #2880 Icon showing author of the current post: moneyaire moneyaire
 Posts: 32 User

Superdavey, hey man! - How can you disagree with my feelings? I've told you how I'm feeling about you, so it is factual. 


 04/02/2020 at 19:04 0 0 #2881 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 04/02/2020 at 21:02 0 0 #2884 Icon showing author of the current post: Pilo Pilo
 Posts: 243 Developer

superdavey - 04/02/2020 at 19:04

🤦



moneyaire - 04/02/2020 at 18:49

Superdavey, hey man! - How can you disagree with my feelings? I've told you how I'm feeling about you, so it is factual. 



🤣🤣🤣

 Bruh 04/02/2020 at 21:16 0 0 #2887 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 19/02/2020 at 09:33 0 0 #3044 Icon showing author of the current post: Jimboscooker Jimboscooker
 Posts: 393 Top Contributor

Just got a bonus code for kassu 150% up to £200. made the deposit for £200 and only got £200 bonus. for me i believe it should be £300. spoke to chat and guy said max bonus you can get is £200 but it isnt stated anywhere in the terms and conditions. he said he knows its misleading but he cant do anything about it. Any help?

 Weemonk isn't Scottish 19/02/2020 at 11:00 0 0 #3045 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 880 Den Owner

not alot we can do here a bonus up to 200 means that's the most the bonus can be. pretty sure it's a standard thing regarding wagering and stuff and they wouldnt be able to manually adjust the wagering if they added the extra bonus etc. 



 WORD TO YA MOTHAAAZZ 19/02/2020 at 11:10 0 0 #3046 Icon showing author of the current post: Jimboscooker Jimboscooker
 Posts: 393 Top Contributor

I understand but it doesn't state that in terms and conditions. The wording is completely up to interpretation. To me I read it as £200 max deposit 150% bonus on top. The fact the guy said that it's not in the terms but he has told me in the chat which means he can't do anything is scandalous. He has told me after the fact and even said that he believed it to be misleading. Disgrace. 

 Weemonk isn't Scottish 14/03/2020 at 17:28 0 1 #4328 Icon showing author of the current post: JtRiv32 JtRiv32
 Posts: 1 User

casoola is down right now now games being able to be played nor live casino either 

 14/03/2020 at 18:41 0 0 #4329 Icon showing author of the current post: Shaunybe Shaunybe
 Posts: 29 User

any news on that poker tournament that Craig mentioned in his last video ?

 07/04/2020 at 14:56 0 0 #4681 Icon showing author of the current post: Donna73 Donna73
 Posts: 13 User

Hi Jimbo/Craig 


Thursday 26th of March I joined GenesisCasino, made a deposit of £50 and took a deposit bonus of £50. I had a win and completed wagering and went on to cashout £500 on Friday the 27th of March.Later on that day I received an email asking for various documents and selfies which I sent over to them on Saturday the 28th of March.

Contacted the casino on Sunday the 29th of March and they tell me that they haven't received the documents and to send them again.

I went on to send the email several more times on the 29th and everytime they said they hadn't received them. They couldn't give me another email address to try and send the documents to and advised that I cannot upload them via live chat and I must send them to that email address or upload them to my account. Uploading them to be account was also out of the question as GeneCasino have put a block on my account until I am verified so I wasn't able to log In.

Finally on Sunday the 29th of March they say they have received the email with my verification documents. 

Since then I have contacted live chat pretty much every day to ask for an update on verifying my account as it has now been 9 or 10 days since they said they have received the documents they asked for.

The only answer GenesisCasino will give me is that there is no update. They are not even willing to give me a time frame on how long it takes to verify my documents. I'm not sure how this is an acceptable answer.

So what? They're telling me verification could take months or even years?

Live chat have also said they as per UKGC they only have 72 hours after receiving the documents and have said that they are in breach of their licence. (Not sure how true this is)

It appears to be shady delay tactics and I am expecting if or when they finally do come to check my documents they're going to state something is wrong with them and I need to send more documents. But God knows how long this will be until they do contact me.

Live chat have told me that this has been escalated several times but I am yet still to hear anything from them.

Not really sure what else I can do as live chat will NOT give me an answer on how long I can expect to wait to be verified. They just keep telling me there is no time scale.


I completely understand the casino needing me to send documents to verify my account and I understand this can take some time. But any other online casino I have dealt with in the past has done this in a prompt timely manor. I don't see 10 days as prompt or timely especially when they won't give me an update or even estimated time scale.

Hoping Gamblersden has some contacts to try and move things along. I do have all the transcripts from live chat also.

GenesisCasino username - Dondi73

 07/04/2020 at 17:10 0 0 #4686 Icon showing author of the current post: Shep Shep
 Posts: 31 User

Hi all new here but thought I’d join as having a issue with a casino Casoola now deposited on Friday £100 took 25%bonus played secret of the stones bout 50 spins in hit a monster £1 bet won £3660 so went to withdrawal £3500 forfeited the bonus got email need to verify account sent straight away on Friday now verification still pending it’s been over 4 days now so was just wondering if jimbo can help me out as live chat keep saying they received documents but can’t give me a time frame 

by the way love both your streams 

thanks in advance 


 07/04/2020 at 18:03 0 0 #4687 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 880 Den Owner

Shep - 07/04/2020 at 17:10

Hi all new here but thought I’d join as having a issue with a casino Casoola now deposited on Friday £100 took 25%bonus played secret of the stones bout 50 spins in hit a monster £1 bet won £3660 so went to withdrawal £3500 forfeited the bonus got email need to verify account sent straight away on Friday now verification still pending it’s been over 4 days now so was just wondering if jimbo can help me out as live chat keep saying they received documents but can’t give me a time frame 

by the way love both your streams 

thanks in advance 



unfortunately at the best of times they can take a while processing documents however, put your account in a time out or alternatively restrict your loss to like £10 over the next 30 days just to make sure you cant reserve and the withdrawal will be processed soon as they pull there fingers out 

 WORD TO YA MOTHAAAZZ 07/04/2020 at 18:47 0 0 #4689 Icon showing author of the current post: Shep Shep
 Posts: 31 User

Jimbocasino - 07/04/2020 at 18:03

Shep - 07/04/2020 at 17:10

Hi all new here but thought I’d join as having a issue with a casino Casoola now deposited on Friday £100 took 25%bonus played secret of the stones bout 50 spins in hit a monster £1 bet won £3660 so went to withdrawal £3500 forfeited the bonus got email need to verify account sent straight away on Friday now verification still pending it’s been over 4 days now so was just wondering if jimbo can help me out as live chat keep saying they received documents but can’t give me a time frame 

by the way love both your streams 

thanks in advance 



unfortunately at the best of times they can take a while processing documents however, put your account in a time out or alternatively restrict your loss to like £10 over the next 30 days just to make sure you cant reserve and the withdrawal will be processed soon as they pull there fingers out 


Ok thanks for that jimbo hopefully they get the fingers moving faster

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