No updates pal 

CraigSlots - 04/02/2022 at 09:26

Tez1984 - 04/02/2022 at 07:59

Weemonk23 - 03/02/2022 at 10:59

Hey  Jimbocasino  and  CraigSlots . Just bringing your attention to a Casilando issue. Can you contact your WHG for Tez please?

She's reported it to ask gamblers mate thanks for the advice.  Just hoping Jim or Craig can help to get her money off casilando . Waiting since 22 November is not a good look for casilando 

We have asked them to come here and message you directly, they are looking at doing that today i believe mate.

Hold tight and we'll get it sorted

My partner will be on chat again this morning as they haven't paid her again .

Hi its my partners account that this has happened to as I have stated. Shall I give you her email address to corrospond to as she wont want me giving details on here. Its currently under investigation again as it hasn't gone in her bank. Am hoping through doing this. That this can be resolved. She hasn't made an account on here just me. 

rico-playersupport - 08/02/2022 at 10:57

Hi Tez1984,
We apologize for the late response. 
I will make sure due diligences will be taken immediately. 
If you consent and are able to provide privately your account username, we can identify the issue internally and one of our representatives from Casilando will get clarity on this subject and get back to you shortly through private communications channels.
Once again, thank apologies for the inconvenience.

Replied a bottom thank you

rico-playersupport - 09/02/2022 at 09:06

Hi Tez1984,

Please for confidentiality and data protection, please provide the account details by sending us an email to: player.support@branders.rocks

We will have investigate,  liaise with the payments team and we will come back to you on this.
Thank you in advance.

That's fine thank you she is emailing you now . Hopefully this matter can get resolved quickly 🙏 

Tez1984 - 09/02/2022 at 10:16

rico-playersupport - 09/02/2022 at 09:06

Hi Tez1984,

Please for confidentiality and data protection, please provide the account details by sending us an email to: player.support@branders.rocks

We will have investigate,  liaise with the payments team and we will come back to you on this.
Thank you in advance.

That's fine thank you she is emailing you now . Hopefully this matter can get resolved quickly 🙏 

Hi Rico just to let you no my partner has heard nothing from anyone she has emailed you. She still hasn't been paid 😪 

rico-playersupport - 15/02/2022 at 07:49

Hi Tez1984, 

We've reached out to your partner and our Payments team has been in contact regarding information needed to get this case solved.
I will keep following up to assure that it's done as soon as possible.
Thank you!

Hi Rico yes she's told me you've emailed thank you for chasing this up for her hopefully it's all sorted soon 

Tez1984 - 15/02/2022 at 09:38

rico-playersupport - 15/02/2022 at 07:49

Hi Tez1984, 

We've reached out to your partner and our Payments team has been in contact regarding information needed to get this case solved.
I will keep following up to assure that it's done as soon as possible.
Thank you!

Hi Rico yes she's told me you've emailed thank you for chasing this up for her hopefully it's all sorted soon 

She's still being messed around Rico she's been told it's still under investigation as to why she was paid for a 3rd time now she has emailed you an got no response or update as to why this keeps happening. 

Tez1984 - 19/02/2022 at 07:56

Tez1984 - 15/02/2022 at 09:38

rico-playersupport - 15/02/2022 at 07:49

Hi Tez1984, 

We've reached out to your partner and our Payments team has been in contact regarding information needed to get this case solved.
I will keep following up to assure that it's done as soon as possible.
Thank you!

Hi Rico yes she's told me you've emailed thank you for chasing this up for her hopefully it's all sorted soon 

She's still being messed around Rico she's been told it's still under investigation as to why she was paid for a 3rd time now she has emailed you an got no response or update as to why this keeps happening. 

Tez1984 - 22/02/2022 at 07:56

Tez1984 - 19/02/2022 at 07:56

Tez1984 - 15/02/2022 at 09:38

rico-playersupport - 15/02/2022 at 07:49

Hi Tez1984, 

We've reached out to your partner and our Payments team has been in contact regarding information needed to get this case solved.
I will keep following up to assure that it's done as soon as possible.
Thank you!

Hi Rico yes she's told me you've emailed thank you for chasing this up for her hopefully it's all sorted soon 

She's still being messed around Rico she's been told it's still under investigation as to why she was paid for a 3rd time now she has emailed you an got no response or update as to why this keeps happening. 

Still heard nothing from anyone this is becoming an absolute joke .ASAP you said .

It's becoming silly now .2 approved withdrawals fail to go in her bank still never given a reason why then the same withdrawal approved again to go in a different bank an it fails to go in again .that was over 2weeks ago and is still being investigated this withdrawal goes back to November 26 .not one update as to why this as continued to happen