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« Back to General Discussion 02/02/2022 at 14:31 0 0 #11508 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

I made a withdrawal twice to one bank and never received it. Proved with bank statements that it never went in. So asked for it to get withdrawn to my other card which took them ages to even process it. It finally got processed as they have said yesterday. But it still hasn't gone in that bank account either. Can anyone give any advice over this please thanks.

 Tez 02/02/2022 at 23:02 0 0 #11510 Icon showing author of the current post: Paul3009 Paul3009
 Posts: 334 Top Contributor

Was it the same card you deposited with that you have tried to withdraw to mate?

 03/02/2022 at 06:29 0 0 #11513 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

Paul3009 - 02/02/2022 at 23:02

Was it the same card you deposited with that you have tried to withdraw to mate?



hiya mate the two first withdrawels i did were to the card i deposited with but they never went in as casilando said there was a problem. So i said to withdraw to my other card which i have never deposited on. They were fine with that. They said it was processed but it still hasnt gone in. The amount is £550 and my original date i withdrew this money was november 22nd 2021 i have had knothing but issues.

 Tez 03/02/2022 at 07:57 0 0 #11514 Icon showing author of the current post: Weemonk23 Weemonk23
 Posts: 1200 Top Contributor

Have you had many withdrawals previously from the site or are these the first ones? WHG sites like most will ask you to withdraw via the method you deposited. Have they asked for a picture of the card you haven't deposited with but have withdrawn to? In your account history, what is the status of the withdrawal?

 Davey ate my hamster 03/02/2022 at 08:10 0 0 #11515 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

I've had many withdrawal off the original card upon til this one. They said there was a problem twice suddenly with my 1st card so was happy to use the second card they did ask for a bank statement with my ibn number showing . I just don't see how they can get away with not paying out when this is from November 22nd. I haven't made any deposits since then 

 Tez 03/02/2022 at 09:08 0 0 #11516 Icon showing author of the current post: Weemonk23 Weemonk23
 Posts: 1200 Top Contributor

If you have proof of the withdrawal via your account history and it was cash and not a bonus where you may have broken bonus terms......and then you have your card details and statements relating to that card that show no payment has been received, I'd suggest trying the askgamblers website to step in and raise a complaint on your behalf.

 Davey ate my hamster 03/02/2022 at 09:27 0 0 #11517 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

Yes I have proof of the withdrawal and proof off chat that it's the 3rd time of acceptance from them that I'm owed the money. I've never used a bonus . There telling I have to wait 10 days again to prove this hasn't gone in. This will be the 3rd time iv had to wait 10 days now 

 Tez 03/02/2022 at 10:59 1 1 #11518 Icon showing author of the current post: Weemonk23 Weemonk23
 Posts: 1200 Top Contributor

Hey  Jimbocasino  and  CraigSlots . Just bringing your attention to a Casilando issue. Can you contact your WHG for Tez please?

 Davey ate my hamster 03/02/2022 at 12:48 0 0 #11519 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 880 Den Owner

Hey, will direct the brand manager here, see what they say

 WORD TO YA MOTHAAAZZ 03/02/2022 at 12:54 0 0 #11520 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

Just to let you know Jim this as happened to my partner not me she was scared to join because she's a girl . If you want any info let me know and can pass you her email address.  Love the videos been watching for years 

 Tez 03/02/2022 at 15:33 0 0 #11524 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 03/02/2022 at 16:33 0 0 #11525 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

Yes I know that but she was thinking you have to give loads of details which she didn't want to 

 Tez 04/02/2022 at 07:59 1 0 #11527 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

Weemonk23 - 03/02/2022 at 10:59

Hey  Jimbocasino  and  CraigSlots . Just bringing your attention to a Casilando issue. Can you contact your WHG for Tez please?


She's reported it to ask gamblers mate thanks for the advice.  Just hoping Jim or Craig can help to get her money off casilando . Waiting since 22 November is not a good look for casilando 

 Tez 04/02/2022 at 09:26 1 0 #11528 Icon showing author of the current post: CraigSlots CraigSlots
 Posts: 709 Wanker

Tez1984 - 04/02/2022 at 07:59

Weemonk23 - 03/02/2022 at 10:59

Hey  Jimbocasino  and  CraigSlots . Just bringing your attention to a Casilando issue. Can you contact your WHG for Tez please?


She's reported it to ask gamblers mate thanks for the advice.  Just hoping Jim or Craig can help to get her money off casilando . Waiting since 22 November is not a good look for casilando 

We have asked them to come here and message you directly, they are looking at doing that today i believe mate.

Hold tight and we'll get it sorted

 04/02/2022 at 11:14 0 0 #11530 Icon showing author of the current post: Tez1984 Tez1984
 Posts: 64 User

Brilliant thank you pal. This has really been making my partner ill she's on chat to them constantly over it an feels she just been taken advantage of .thank you for replying 

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