sorry hope this is clearer ! went to log into genesis casino, faced with the info "your account is currently blocked as you have choosen to self exclude" which i havent. its the same on any of the genesis global casinos. they sent me an email saying that there had been a technical error there end and i had to fill in,sign and date a disclaimer saying i had not choosen to self exclude. i did this for 2 of the casinos,but then they wanted me to do it for every one of their casinos.you cant contact live chat if you cant log in,you just get a bot,so evey communication is taking a week plus. i had emails back saying its ok the tech problem was fixed,but still says exactly the same that account is blocked. different emails from them tell different lies.ive been successful with them over the years but they are now beyond,payout times are getting worse and worse. i just dont want others get caught up by them. if i havent self excluded and its a technical fault there end which they openly say,then why should i have to sign a disclaimer saying i dont want to self exclude? ive attached a few images. thanks
the disclaimer is below, despite them having received this off me nearly 3 weeks ago its still locked.

Declaration:I gareth curtis, with Account Number 9151508, confirm that prior to today’s date I did not request to be self-excluded from playing with Genesis Global Limited and that I have been made aware that due to a technical issue on 10th June 2021, I was locked out of my account without my authorisation or knowledge. I now wish to have my account reopened by Genesis Global so that I can continue to enjoy playing on the website(s). Furthermore, I  wish to confirm that I play on the company’s websites for fun and entertainment purposes and do not have any problem gambling issues and do not wish to be self-excluded and I know that if I wish to limit my activity or close my account I can do so by contacting support or visiting the Responsible Gambling page on the websites at any time.Confirmed by me gareth curtis, Account Number 9151508 on 12/06/2021

so the latest genesis global casino group problem!! Have to sign a disclaimer as due to a tech error all accounts saying blocked as i have self excluded ! did it for 2 accounts then had a guts full and sent emails to say i wasnt doing it at others as it wasnt my fault. this brand should not have a license,payments taking longer and longer due to them being busy, cant contact chat as you have to be logged in,only get a pathetic bot.even the accounts ive had emails back for saying you can now log in are still blocked saying ive self excluded. please be aware of how poor these people are and how bad they treat their customers. im doing everything i can to get their license suspended. anybody with more clout than me please join the ship !

anybody had any 10x plus win,over 800 spins,not even a tease, biggest win4x! enjoyed the 1st nitropolis,but this is a huge let down. nothing ever happens!!

play at a decent casino the whole genesis global brand needs closing down, i mean they have 16 different casinos under their banner and they are all based in the same basement.to many complaints about them (mainly by me) and ive been lucky there!

hi all, yet again i find myself complaining about the genesis global brands. Im fully verified with docs at near enough all their casinos.I know ive complained about them being rogue before,but they often send out weekly 100% bonuses and for a small £20 deposit i can have a bit of gameplay for a bit of fun. Hit it bit of luck at 3 of the casinos, no problem with withdrawals in the past at any of them but its taken 5 days, 6 days and still waiting over a week for the last one to reach my skrill account. you get the same reply off live chat "yes i can see your withdrawal has gone past the 48 hour or some of them are 72 hours to be processed.ill send a message to the relevant department to get this sorted for you" but then another 24hours passes and your in the same boat. the reps although they have different names are virtually the same people (you can tell by the same spelling mistake aka line of duty). the cheek is the charges they put on you for withdrawing,the one is £20. i urge gamblers den to stop promoting the whole genesis brand as there are to many complaints and nothing ever changes. The license removal that they had before i thought would have made them pull their finger out but they are breaking their own tcs and cs regarding withdrawals. common gamblers den,show some balls and remove them from the good brands that you do support !

i used to subscribe to chip,but you can see the guy is an addict,could never stop no matter what and continues to do so.Same old every day and in the end it got boring.hope he does well but not for me anymore

hi all,been a gambler 30 years plus, mainly horses and in the last 5 years a bit of fun on the casino.Always managed to keep my head above water,always gambled what i can afford.Been a fully verified member at casumo but very rarely use them.Made a small deposit there last week and started building lil devil.Thought id carry it on this evening when i went to log in i couldnt.After 30 mins plus waiting for live chat they told me i should receive an email soon.Almost immediately email as follows came through.

Dear xxxxx

We have now concluded our due diligence and would like to thank you for the assistance provided during the entire process.

 In line with clause 19.17 of our Terms and Conditions and with Casumo keeping the safety and protection of our players at the heart of our business, following the information received during these verification checks, we have closed your account from our end.

Should you have any remaining cash funds on your account, please be assured that these will be withdrawn as soon as possible. In order to withdraw these funds, we may require further information and documentation from you.

We do understand that this is not the outcome you’ve expected, however, it is an action taken with your best interest in mind.

In cases where gambling is negatively impacting your life or is becoming a problem we always recommend setting a self-exclusion on your account. A self-exclusion results in a complete lock of your account for the duration of the exclusion, varying from 6 months up to 5 years or indefinitely. It will not be possible to re-open the account for any reason until after the set period has expired. Once the self-exclusion has expired you would need to take action to opt in by contacting our ambassador team. We will then review your situation again to check if we are able to reopen your account responsibly. Please let us know if this is something you would like to consider, and we would be happy to set it up for you. 

Also, we recommend you to visit both Gamstop https://www.gamstop.co.uk/, where you can self-exclude yourself from all UK licensed operators and CasumoCares
https://casumocares.com/help/, where you can find useful information about professional organizations and software related to gambling awareness.

Wishing you all the best,

Michael

ive emailed back saying i think theyve mixed me up,but surely fromtthis they are making a defamation of my character?

ive always gambled responsibly maybe not so 20 years ago when i was a single well paid rugby player,but im a very well settled father of 2 with a loving wife and we are lucky to have quite a good life.Im lucky to be pretty well connected to a few shrewdies in the racing world and ive had betting accounts closed after big wins on horses in the past,but never at a casino where ive maybe deposited £100 in the last 2 years.

Any advice from more knowledgeable casino users than me appreciated.

many thanks

update - withdrawal has finally been approved by the payments team,can expect skrill withdrawal to hit my account TUESDAY !! yes Tuesday because payments team are not working. me "how have the payments team approved it if they are not working? " connection goes down and chat ends!!  these chat reps really are terrible and couldnt lie straight in bed.. my experience with Yako,Fun,casinocasino and now allbritish, absolutely abysmal and id never use any of them again

now had same at casinocasino for a withdrawal made last thursday,despite them having all id  and fully verified,have to get more info on skrill account as the skrill id sent is over 3 months old.Its the same skrill account!!! yako was horrendous over a week to get money despite being fully verified and worse bit is its the same agent sending the emails from the 4 different casinos. very poor brand and cannot defend anymore,should not be promoted on here either.to many bad reviews!

Hi all, despite me being fully verified at abc and all of their sister sites and depositing for months via skrill it now seems that they want more id (more skrill) despite them and all their other sites having at least 8 forms of id,photos ,skrill pics etc already in the past.have to say the sister sites after issues first going off (i eventually got my money) but abc really are taking the piss.now of course its the weekend.apparently they sent an email this morning (which they didnt) and if i hadnt contacted live chat asking why my money was not in my skrill account as per their timeframes i would not have known about this.now apparently im in a big queue of people waiting for the id to be checked but should expect an email in the next week.really poor if you ask me,but the list of good casinos is getting smaller by the day in my opinion.wont be using any of their sites again.

well done for pointing this out jimbo,had my suspicions for months as ive pointed out on the forum several times.Hope nobodys got stung to much but i suspect they have

also genesis casinos all use the same banking system despite the casino names being different,if you have another account with a genesis casino also check there as their banking system is all to cock (had a deposit there go to a different casino account myself somehow,but apparently its all sorted) worth a check

did you go through your own personal paysafe account?? im sure transactions over £40 have to go through paysafe account and not straight to the casino?

a lot of mumbling from the live chat like hopefully it will be processed in 3-5 days hopefully then within another 48 hours, "weve got queues of people waiting to be paid" it wasnt convincing to say the least and from reading forums the whole brand seems to have players waiting excessive times for payouts. i mean most casinos payout to skrill within 5 mins of withdrawing but timescale of a week for a regular withdrawer who is fully verified and never had to wait more than 48hours got my thinking cap on!! maybe adding 2+2 and getting 5 but something stinks about genesis brand

use quite a few of the genesis brand casinos,dont know why because they are terrible but always got bonuses until ive started winning the last month.Always been paid back to skrill within 2 days to be fair but now being told skrill can be expected to be processed in 3-5 days then another 24-48 hours to go to skrill.Be aware guys and gals!!