use quite a few of the genesis brand casinos,dont know why because they are terrible but always got bonuses until ive started winning the last month.Always been paid back to skrill within 2 days to be fair but now being told skrill can be expected to be processed in 3-5 days then another 24-48 hours to go to skrill.Be aware guys and gals!!
I don't play at any of their sites but is this based just on your withdrawal taking longer? Do you have further info to them going bust?
a lot of mumbling from the live chat like hopefully it will be processed in 3-5 days hopefully then within another 48 hours, "weve got queues of people waiting to be paid" it wasnt convincing to say the least and from reading forums the whole brand seems to have players waiting excessive times for payouts. i mean most casinos payout to skrill within 5 mins of withdrawing but timescale of a week for a regular withdrawer who is fully verified and never had to wait more than 48hours got my thinking cap on!! maybe adding 2+2 and getting 5 but something stinks about genesis brand
garethtyler - 26/06/2020 at 18:32
a lot of mumbling from the live chat like hopefully it will be processed in 3-5 days hopefully then within another 48 hours, "weve got queues of people waiting to be paid" it wasnt convincing to say the least and from reading forums the whole brand seems to have players waiting excessive times for payouts. i mean most casinos payout to skrill within 5 mins of withdrawing but timescale of a week for a regular withdrawer who is fully verified and never had to wait more than 48hours got my thinking cap on!! maybe adding 2+2 and getting 5 but something stinks about genesis brand
I think I saw something similar on CasinoGrounds within the forum. Nothing more annoying than a casino leaving you waiting for a payment when they are quick enough to take it from you immediately.
LeoVegas are nowhere near as fast as they used to be so I've cut down playing there (I know they aren't Genesis).
I would get your money and move to a different casino.
superdavey - 27/06/2020 at 01:01
I can only assume it's maybe due to covid19 and not having as many staff working etc? I could be completely wrong but I'd assume that's why theres a slight delay compared to normal. I agree it can be really frustrating though. Hope you get your money soon! 😊
Daveys very right here, I suspect it's down to the manual review process of every single withdrawal, and less staff due to COVID.
Please be patient.
My longest wait for a withdrawal was 2 weeks - and that was from a GiG brand.
Know it's a bit annoying though, as others have suggested try a different casino :)
Genesis Casino is a young but very ambitious institution with a rich promotional package, loyal technical support, and stylish space-themed design. The administration promises customers a fair game and good payouts. Such information I have found on the Internet, However, the information and reviews which I saw here, seems to me rather different.
Avel20 - 03/07/2020 at 17:21
Genesis Casino is a young but very ambitious institution with a rich promotional package, loyal technical support, and stylish space-themed design. The administration promises customers a fair game and good payouts. Such information I have found on the Internet, However, the information and reviews which I saw here, seems to me rather different.
Corporate statements and the casino in practice can be different. Don't play at their brand so I do not know of the are issues.
Having said that, when I withdraw at Unibet i have the money in my bank within 2 hours. Wish all casinos were like that.
Oh that is very sad(