so the latest genesis global casino group problem!! Have to sign a disclaimer as due to a tech error all accounts saying blocked as i have self excluded ! did it for 2 accounts then had a guts full and sent emails to say i wasnt doing it at others as it wasnt my fault. this brand should not have a license,payments taking longer and longer due to them being busy, cant contact chat as you have to be logged in,only get a pathetic bot.even the accounts ive had emails back for saying you can now log in are still blocked saying ive self excluded. please be aware of how poor these people are and how bad they treat their customers. im doing everything i can to get their license suspended. anybody with more clout than me please join the ship !
Gareth, you need to give more information and contaxt around what has happened. Genesis are a mare but I can't make head nor tail of what has happened so, lay it out in text what has happened and how we can help you.
sorry hope this is clearer ! went to log into genesis casino, faced with the info "your account is currently blocked as you have choosen to self exclude" which i havent. its the same on any of the genesis global casinos. they sent me an email saying that there had been a technical error there end and i had to fill in,sign and date a disclaimer saying i had not choosen to self exclude. i did this for 2 of the casinos,but then they wanted me to do it for every one of their casinos.you cant contact live chat if you cant log in,you just get a bot,so evey communication is taking a week plus. i had emails back saying its ok the tech problem was fixed,but still says exactly the same that account is blocked. different emails from them tell different lies.ive been successful with them over the years but they are now beyond,payout times are getting worse and worse. i just dont want others get caught up by them. if i havent self excluded and its a technical fault there end which they openly say,then why should i have to sign a disclaimer saying i dont want to self exclude? ive attached a few images. thanks
the disclaimer is below, despite them having received this off me nearly 3 weeks ago its still locked.
Declaration:I gareth curtis, with Account Number 9151508, confirm that prior to today’s date I did not request to be self-excluded from playing with Genesis Global Limited and that I have been made aware that due to a technical issue on 10th June 2021, I was locked out of my account without my authorisation or knowledge. I now wish to have my account reopened by Genesis Global so that I can continue to enjoy playing on the website(s). Furthermore, I wish to confirm that I play on the company’s websites for fun and entertainment purposes and do not have any problem gambling issues and do not wish to be self-excluded and I know that if I wish to limit my activity or close my account I can do so by contacting support or visiting the Responsible Gambling page on the websites at any time.Confirmed by me gareth curtis, Account Number 9151508 on 12/06/2021
Wow. If you never requested to self exclude via their site(s) or Gamstop then that's a big technical error on their part. Why they are asking you to sign a disclaimer for their error is beyond comprehension. I wouldn't be signing anything......in fact I'd just not be using their sites ever again. Too many examples of incompetence by them
They did this to me as well and they still haven't sorted things out yet and its been about 1 month.
Can someone help? Are there anyone from Genesis casinos on here?
Cheers
I use their casinos only for the 100% matched deposit offer on sign up but would ever only use them after my account is 100% verified - I made a withdrawal on Sunday and it took 72 hrs (after your account is fully verified)
I would say that although it's a major error that they have you down as being self excluded, why would you want to reopen your account with them anyway as you have such distain for their sites? Will you actually use them again?
Did you sign up via the GD link
MysteryChris - 21/07/2021 at 00:20
They did this to me as well and they still haven't sorted things out yet and its been about 1 month.
Can someone help? Are there anyone from Genesis casinos on here?
Cheers
Dear MysteryChris,
We have reviewed your account and we can see that the relevant department have contacted you via email today with regards to your account.
Kindly refer to the email that was sent to you today 20/08/2021.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Pelaa Team
garethtyler - 27/06/2021 at 10:59
so the latest genesis global casino group problem!! Have to sign a disclaimer as due to a tech error all accounts saying blocked as i have self excluded ! did it for 2 accounts then had a guts full and sent emails to say i wasnt doing it at others as it wasnt my fault. this brand should not have a license,payments taking longer and longer due to them being busy, cant contact chat as you have to be logged in,only get a pathetic bot.even the accounts ive had emails back for saying you can now log in are still blocked saying ive self excluded. please be aware of how poor these people are and how bad they treat their customers. im doing everything i can to get their license suspended. anybody with more clout than me please join the ship !
Hi garethtyler,
Please be informed that you have been affected by a technical error that we have encountered and hence why your accounts have been blocked. I am glad to inform you that the affected accounts have now been reopened.
Apologies for any inconvenience this has caused you.
Regards,
Genesis Casino Team