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I don't think there is any good will gesture? 🤔😂
The casino isn't paying out because they aren't allowed due to the nature of the issue which can't be disclosed, but i back the casino here because a very important term has been broken.
I wwill always do my best to favour a player but if they have done things to purposely get around important safe guards then i can't do anything
Winnings are confiscated and 640 has been refunded as a goodwill gesture However Paul is right, if you've managed to get paid by other casinos I would say you've been lucky to do so.
Hi Anna,
My name is Ryan and I represent all brands at L&L Europe, which includes CasinoCasino.
Sorry to hear about your negative experience at CasinoCaisno. Please forward me your email for the account via private message and I will have the account looked into further and hopefully provide an appropriate outcome or further clarity on the situation.
Many thanks,
Ryan
Thanks
Anna you can go to your private messages here;
https://www.gamblersden.com/account/messages
And create a new DM to Ryan
Passed this on to the relevant man, will report back