Thank you davey! The money is in my bank all good. So glad I have all you guys to fall back on I know it did not come to it but it was kind of my next port of call if I did not get any joy. I recommend anyone reading this to sign up using GD links and get back up because you never know when you might need it. 

I joined up to kassu in 2019 through GD never had any problems until this process. But hopefully they will transfer my winning they are still pending but I feel a little more confident now.

Thanks for the reply davey I think I have cracked it been on to support for half hour and they said I am verified. The whole process was stressful to be honest is this because we are in the
UK. 

No joy. Went on live chat last night he said it will be sorted before 3pm today. If not get back in toch with live chat. Contradiction. I will let you know after 3pm if they have sorted it. No reply from my request for help from gamblers den as yet. 

Contact form filled in on here hope the guys can help.  Jimbocasino    CraigSlots  

Got this today I have already sent 3 lots all 3 address the same?  Genesisglobal  live chat say its automated. 🙄

72 hours have passed since I submitted my documents. Spoke to  live chat  just said it takes time. How much time. I cashed out last Friday.  Jimbocasino  can you put a word in? 

Thanks secular it is a £350 cash out which is big for me as I only play little stakes.  I have had a few cashouts on kassu not more than £50. So I understand why they have asked for my docs should have posted them when I joined up in 2019 😬

Hi all I requested a withdraw on Friday night. Sunday I got asked to upload documents Tuesday they have said my address does not match? I sent passport driving licence which has my correct addres and recent bill which matches my licence and the kassu account addres. I have spoken to customer service they said its just a system automated message and to just wait. Just worried as I see a lot of people waiting for weeks. Do I upload everything again? 

I played last in Feb and had a cash out  no probs. I get thus now on the document upload page which takes me to a separate page that asks me to upload everything again.

Hi I am just in the process of trying to withdraw from kassu. Friday I won and withdrew. Sunday I was asked to supply documents. Today I received a message saying the address does not match. I sent in driving license with address on passport and mobile phone bill with address on  All the same address's as my kassu account address. The lady I spoke to says just wait as that is a system message. 

Hi jimbo/Craig could you find out if I am one of your players on kassu? Username sazma501 email is same as I signed up on gamblers den. 

Move on you will cause yourself much more stress and pain dwelling on it.  It's a lot of money I know love but just try and stay positive and think you have lost your deposit and not 700. Harsh for you I know. I have joined gamstop today and it feels like a weight has been lifted. Plus I won 190 quid last night so went out with a win which felt bloody lovely. XX