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« Back to Casinos 23/11/2021 at 17:30 0 0 #11112 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

Hi all I requested a withdraw on Friday night. Sunday I got asked to upload documents Tuesday they have said my address does not match? I sent passport driving licence which has my correct addres and recent bill which matches my licence and the kassu account addres. I have spoken to customer service they said its just a system automated message and to just wait. Just worried as I see a lot of people waiting for weeks. Do I upload everything again? 

 23/11/2021 at 18:40 0 0 #11113 Icon showing author of the current post: SecularSlots SecularSlots
 Posts: 298 User

I think my withdrawal look about 4 days to go through. Its not the best/quickest service, but you will get the money..

I had a chat with them every couple of days when waiting, just to keep on top of them.

Congrats on the withdrawal! 

 23/11/2021 at 18:55 0 0 #11114 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

Thanks secular it is a £350 cash out which is big for me as I only play little stakes.  I have had a few cashouts on kassu not more than £50. So I understand why they have asked for my docs should have posted them when I joined up in 2019 😬

 24/11/2021 at 16:23 0 0 #11124 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

72 hours have passed since I submitted my documents. Spoke to  live chat  just said it takes time. How much time. I cashed out last Friday.  Jimbocasino  can you put a word in? 

 25/11/2021 at 08:23 0 0 #11127 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

25/11/2021 at 08:25 0 0 #11128 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

Got this today I have already sent 3 lots all 3 address the same?  Genesisglobal  live chat say its automated. 🙄

 25/11/2021 at 16:01 0 0 #11131 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

Contact form filled in on here hope the guys can help.  Jimbocasino    CraigSlots  

 26/11/2021 at 11:15 0 0 #11138 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

No joy. Went on live chat last night he said it will be sorted before 3pm today. If not get back in toch with live chat. Contradiction. I will let you know after 3pm if they have sorted it. No reply from my request for help from gamblers den as yet. 

 26/11/2021 at 13:13 0 0 #11141 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 26/11/2021 at 14:27 0 0 #11145 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

Thanks for the reply davey I think I have cracked it been on to support for half hour and they said I am verified. The whole process was stressful to be honest is this because we are in the
UK. 

 26/11/2021 at 14:30 0 0 #11147 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

I joined up to kassu in 2019 through GD never had any problems until this process. But hopefully they will transfer my winning they are still pending but I feel a little more confident now.

 26/11/2021 at 16:04 0 0 #11154 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 26/11/2021 at 16:43 0 0 #11158 Icon showing author of the current post: sarah501 sarah501
 Posts: 16 User

Thank you davey! The money is in my bank all good. So glad I have all you guys to fall back on I know it did not come to it but it was kind of my next port of call if I did not get any joy. I recommend anyone reading this to sign up using GD links and get back up because you never know when you might need it. 

 26/11/2021 at 18:35 0 0 #11159 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings Viewing 14 Posts - 1 through 14. (14 of 14) 1

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