Hi All,

Just to provide an update on this:

Yesterday I finally got verified after a week of waiting and an additional 5 days for them to ask for ID. Finally today I’ve seen they have processed my withdrawal finally, I’m unsure if you were dealing with my issue Jimbo but if you were thank you! I would recommend to anyone to avoid their live chat and to try and call there number on there website as I had so much progress on the account once I was able to get hold of them on the phone. 

For those of you reading despite winning I wouldn’t recommend Pelaa and would suggest sticking with the market leaders instead, as this experience has definitey put me off using random online casinos going forward despite there enticing welcome offers.

fingers crossed I don’t have a similar wait for the money to enter my account.......

Rich.

No problem bmwbreaker. Kassu and Pelaa both fall under genesis casinos which is probably why your having issues.

after two weeks of waiting I’ve found out I need to send the back of my card now before they process, beyond a joke!!

@Jimbo & Craig - I love your videos and there always fun to watch but please consider your affiliation with these casinos, if they are treating all their customers in the same way myself and the two others in the thread have been treated it doesn’t shine a good light on anyone.

Still no response regarding ID verification and yet again being fobbed off from the live chat! It’s been an absolute farce by far the worst casino I’ve ever experienced.

im hoping jimbo is able to look into this for me as I’m starting to doubt I’m ever going to get this money.

Has yours been paid in now? Did you not have to go through ID verification? 

also Jimbo I sent over a contact card for you! :) 

Hi,

im unsure what the contact form is so I have sent you an email to jimbocasino@hotmail.com.

Let me know if I have provided enough and thanks again for your help on this! 

I would say danger or most netents as they can still pay huge despite the low wager! :) 

Hi Ctimms,

I’m still waiting for the withdrawal and it took them 5 days to ask me for ID, I tried to preempt this by submitting the ID earlier but they wouldn’t allow it.

Its now been 72 hours and still haven’t heard of my ID is sufficient and I just get fobbed off by the service desk and their number on their site doesn’t work for long periods of time.

how long have you been waiting for? also use Craig’s above advise and set a 7 day cooling off period to avoid the temptation of cancel the withdrawal! 

@Jimbo + Craig - Can you help push this through guys as Pelaa is by far the worst casino withdrawal I’ve ever experienced, they have totally gone against all there timeframes they supply in their t&cs and I definitely never be using them again!

cheers

Rich.

Hey Both,

Thanks for the quick action on this! :) I’lldefinitely put the cooling off period on! :) 

cheers

Hi guys!

i signed up with Pelaa quite recently (think it was through jimbocasino page) and deposited £30 with a 100% match. I managed to beat the wager requirements and actually won just shy of £4000.

however I’m having issues with the withdrawal process I have two transactions both of which are £1500 pending in my withdrawals for well over the 48 hrs they stipulate in their rules. When talking to the live chat they have said there’s a delay in payment but won’t tell me what for or how long I will have to wait. The verification also won’t let me upload any documents to quicken the process.

i was hoping you guys would be able to look into this for me and see if I’m facing any issues as I’ve seen on some forums that some people have been waiting weeks for their winnings!

Thanks in advance!

Rich.