I'm in the same boat mate. Said I needed verification (fine), then told me that I needed to provide photos of a different debit card (which I had never used!). They later admitted this was a mistake and passed the verification onto another 'team' (why??) and said it would be within 24 hours and then my deposit would be processed. Still haven't been verified and the woman on live chat got a bit stroppy with me, saying how 'busy' they were (is that my problem??)