David, yes this is a rant, a rant about what's honestly gone on in a situation which was my own fault as I stated before but I genuinely feel could have been prevented. Firstly I do not wish to receive bonus cash as now I have enrolled to gamstop and had already done so before jimbo had informed me to. 

i do however want compensating for the lack of measures put in place for myself who was clearly in the midst of completely irresponsible gambling spending obscene amounts of money without any intervention when the casino had already been aware of my gambling instability via the use of cooling off period. And more to the point I want to make sure no one else is put in this situation either if I can help it. 

The bonus they offered me was 50 free spins and £30 bonus money. Not alot in the context of losing 2.5k at that point but it kept me going and incentivised further play. I'm more bothered about the fact the chat advisor checked over my account during verification at the start of chat and didnt once mention the unusual activity on my account clearly showing a huge amount of money deposited through numerous transactions which in my opinion clearly shows a irresponsible gambling. 

with regards to accepting a bonus how do you feel the casino have me bang to rights? Of course a gambling addict in the midst of a lapse will accept a bonus. 

I'm not saying the whole situation could have been entirely prevented because I'm not deluded, however I certainly know that even at worst, once I contacted the advisor an intervention should have been put into place, to that point 2.5k in increasing deposits over a short period of time and declined deposits all reg flags where intervention should have been adopted but it wasnt, and therefore my irresponsible gambling continued to the extent of another 1.9k which I feel could have certainly been avoided.

Any update from them jimbo?

Hi jumbo thank you for your reply. Firstly I am not up from that casino, the past has shown single or at max two deposits in a sitting of which have never been above £200, and never withdrawn from that site. 

With regards to the email yes I would have been notified immediately on my phone I had recieved an email, but more to the point I think I needed something to make me realise what I was doing.. even a reality check at the time to show my losses? As I wasnt aware how much I'd lost until it was all over with. Also the chat advisor didnt ask me anything either which I think is a huge error too. There was absolutely zero measures to help me or prevent the situation worsening despite showing clear signs of irrational irresponsible gambling which was out of character with my account, especially considering the previous use of cooling off period which should indicate the potential instability of my gambling.

Thanks jimbo I appreciate it mate 

Also I just want to add, I'm not putting the blame for my actions on anyone else, it was my mistake however I just feel let down by a casino who should be ensuring gambling activity of all their customers is responsible. They failed me in that respect and could have prevented alot of problems for me now.

I've started this thread to see what peoples thoughts are on my situation and make others aware that this casino may not look after your welfare if any problems arise as they didnt with mine.

Basically just before christmas I set a cooling off period at Casino Gods for a month. The reason for this is I have tendencies to gamble too much and I could feel myself losing control so I decided to cool off. Anyway once this cooling off period had ended I wasnt contacted in any way my account just become active again, and therefore I logged in and made a first deposit of £40. Then another deposit of £50, then another £50 then all of a sudden I was slipping into a bad place and was depositing between £250-£500 a time sometimes with only 10 minutes gap inbetween. 

After a period of a few hours I had lost approx £2500 and my payments had began to decline, which was a good thing in my opinion (but later find out this is from my bank and nothing to do with the casinos counter measures to prevent clearly irresponsible gambling). I contacted the chat in order to see if I had any reward for spending this much money, clearly in the midst of a complete lapse in gambling and out of control spending, at which point the customer support worker in live chat offered me bonus spins and bonus money. At no point during the whole discussion did he ask me if my gambling was responsible or if I could afford it, when it should clearly have raised red flags based on the amount of deposits in a small time and out of character spending as previous to this I hadnt shown any activity like this. But nothing was said and I was left on my merry way with a bonus.

The bonus came and went and I continued to deposit as my bank was satisfied it was me. Another £1900 later and still absolutely no contact from the casino regarding my welfare, no reality checks popped up and nothing in terms of them ensuring this was responsible when it clearly wasn't. 

i have since contacted the UKGC and they informed me that they should have been flagged as to the activity and especially considering I had used responsible gambling tools previously which indicate the need for such protection. 

I'm not trying to say its anyone else's fault however I have had a gambling addiction in the past of which I was overcoming and learning to enjoy slots the way they were intended, responsibly however one lapse which shown completely erratic compulsive behaviour out of character with the account and not to be contacted even once regarding my state of play despite being on live chat having spent 2.5k, having no reality checks pop up and spending £4490 in a session and yet the casino still had mu account open and active in the morning with no questions asked. I feel let down by them as someone who struggles and I'm hoping this doesnt happen to anyone else!

i have since raised a formal complaint however after 24 hours they have told me they wont be doing anything about it. No apology, nothing at all. The UKGC however believe they have broken their licensing terms and will be investigating further...

what's everyones thoughts on this....

Hi Jack,

That is fantastic news thank you so so much!! I really appreciate it.

Thanks jimbo/craig for helping me.

In addition to this, not only was I told by their operator I was okay to continue playing using the bonus funds but speaking with the operator tonight her justification for what has happened was "I have reviewed the chat with billy and yes he said you can continue using them however he also said withdrawals are pending for 48 hours for review"

That seems to be their "get out claus" however he didnt say that at all as I have the chat screenshot. And finally even at the point of me noticing I had used more than £5 stake there was no wagering complete and I actually wagered the whole bonus money after being told it was okay to continue in the correct manner.

Disgraceful way to treat one of their customers in my opinion!

Please help me jimbo/craig

Thanks guys

So... two days ago I signed up to playgrand casino and deposited £150 and recieved a 100% welcome bonus using the link off gamblers den therefore had £300. I was playing away on slots and table games and hadn't realised that I had gone into bonus funds and been using higher than £5 stakes. I realised I had breached their rules and therefore at that exact moment contacted the live chat operator to confess I had accidentally used stakes higher than £5 and was I okay to continue or would it be forfeited. I was advised by their chat operator Billy that yes i had used higher than £5 stakes however I was okay to continue playing and to stick to the bonus terms from then on.

Which I did 100%, i completed wagering and the balance was transferred from my bonus balance to cash balance at which point I withdrew £1900. The withdrawl was pending until about 2 hours ago when I saw the withdrawl had gone and my initial £150 deposit was sat in my account balance.

I am absolutely disgusted. I immediately contacted the operator to be told in was in breach of their bonus terms and conditions by using a stake higher than £5. I have evidence and screen shots that I had contacted their support and was told I was ok to continue. At no point was I told my withdrawl may be sacrificed due to that otherwise what would be the point! I was specifically told I was okay to continue playing and just because I've had a large withdrawl they have decided to confiscate all winnings.

So I've made them escalate it further as I am not happy and I feel its completely out of order, only to be told I'll have to use email correspondence which could take 28 days each time!

What's everyone's thoughts on this?

Jimbo/craig help me please!!!