Hi Nick,

Jimbo and Craig brought this to my attention this morning, which effectively means it is fast tracked. I've reviewed the initial live chat, and I don't think the customer support agent was clear enough in his communication. As a result, we have decided to reverse the decision and I have requested the money to be added back to your account in due course.

Apologies for the confusion on this matter.

As a side note to yourself and all forum members/players, and I'm sure it goes without saying - but please do remain vigilant with bonus terms and bonus money.

Regards,

Jack.