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Hi Nick,
Jimbo and Craig brought this to my attention this morning, which effectively means it is fast tracked. I've reviewed the initial live chat, and I don't think the customer support agent was clear enough in his communication. As a result, we have decided to reverse the decision and I have requested the money to be added back to your account in due course.
Apologies for the confusion on this matter.
As a side note to yourself and all forum members/players, and I'm sure it goes without saying - but please do remain vigilant with bonus terms and bonus money.
Regards,
Jack.