Weemonk23 - 08/11/2022 at 14:18

Question. I note your previous withdrawal was to card, this to paypal. Have you sent them a screenshot of your PayPal profile? Each withdrawal method has a separate verification. Also, does you Paypal deposit show as fully cleared on your Paypal account (No 5 above)?

if that WAS the issue, why wouldn’t the casino approach the player and relay that information? 

Mattliv007 - 16/02/2023 at 12:20

Hi did you experience an issue with mr q casino? I have won big money and tried to withdraw the money. The verification now takes over 7 days and not a penny has been transferred. I have been told that I should not be messaging verification team because otherwise it puts my documents to the end of the queue and this way I have no clue what is going on with my docs neither with money which I won. 

My thinking is why is the UKGC not making it so that casinos MUST verify players at the deposit stage. They’ve brought in some ridiculous changes that benefit no one. It’s simple, if you can deposit you MUST be allowed to withdraw. I’m sick to death of these casinos allowing copious deposits & then taking issue with the verification when they are obliged to pay out. 

one quick fix, by law all casinos should have to verify before a penny can be spent with them. Why is this not common practice?