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« Back to Casinos 29/03/2021 at 12:59 0 0 #8919 Icon showing author of the current post: BigLoser BigLoser
 Posts: 4 User

As pokersmasher said WOW.  

Casinojoy are witholding my withdrawal after I had a decent win last week, 12 hours after I requested the withdrawal they send me a verification required email but I was verified automatically when I joined because I have accounts at other casinos owned by Genesis. They are using a bullshit excuse of me using a different payment method but I only have 1 debit card which I use for everything, then a preceding withdrawal request on one of their sister sites is held up because of the same excuse.  This is in breach of their UKGC LCCP ,   They cannot ask for verification to allow a withdrawal to be processed,  

https://www.gamblingcommission.gov.uk/news-action-and-statistics/News/reminder-to-operators-new-licence-condition-on-customer-identity-verification

I am reporting Genesis to UKGC for this breach and I would advise others to do the same 

 29/03/2021 at 13:15 0 0 #8921 Icon showing author of the current post: Weemonk23 Weemonk23
 Posts: 1200 Top Contributor

 Jimbocasino  - Genesis are doing no favours for promotion 😞

Do Unibet not run affiliation? Can't recommend them enough

 Davey ate my hamster 29/03/2021 at 18:15 0 0 #8934 Icon showing author of the current post: pokersmasher pokersmasher
 Posts: 701 Top Contributor

 Weemonk23  The owners will likely affiliate to any reputable casino who offers a good playing experience and decent affiliate rewards

i am not sure how to post this link and whether or not it is allowed (davey please do not shoot me)

https://www.youtube.com/watch?v=xG-Rs59er8A

This is an good article posted on youtube from the operator's pespective



All the world's a stage and most of us are desperately unrehearsed. 29/03/2021 at 21:16 0 0 #8939 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 29/03/2021 at 21:19 0 0 #8940 Icon showing author of the current post: pokersmasher pokersmasher
 Posts: 701 Top Contributor

Give me a few moments to go and hide behind weemonk first

 All the world's a stage and most of us are desperately unrehearsed. 29/03/2021 at 21:39 0 0 #8941 Icon showing author of the current post: Weemonk23 Weemonk23
 Posts: 1200 Top Contributor

You're on your own mate. You just don't mess with Davey. He has too much Mod power 🤣

 Davey ate my hamster 29/03/2021 at 23:49 0 0 #8944 Icon showing author of the current post: Pilo Pilo
 Posts: 243 Developer

pokersmasher - 29/03/2021 at 18:15

 Weemonk23  The owners will likely affiliate to any reputable casino who offers a good playing experience and decent affiliate rewards

i am not sure how to post this link and whether or not it is allowed (davey please do not shoot me)

https://www.youtube.com/watch?v=xG-Rs59er8A

This is an good article posted on youtube from the operator's pespective




We encourage videos / links if they are genuine! You can even embed youtube if you like!

 Bruh 30/03/2021 at 02:09 0 0 #8946 Icon showing author of the current post: pokersmasher pokersmasher
 Posts: 701 Top Contributor

good to know. thanks for the heads up Pilo

All the world's a stage and most of us are desperately unrehearsed. 30/03/2021 at 16:39 0 0 #8947 Icon showing author of the current post: Genesisglobal Genesisglobal
 Posts: 8 Casino Rep

Hi  BigLoser ,  we are sorry to hear this.


Is there a chance you can give us a bit more info about your case and/or your username so we can check this matter and find a solution for you? :)

 30/03/2021 at 17:45 0 0 #8948 Icon showing author of the current post: BigLoser BigLoser
 Posts: 4 User

 Genesisglobal  

Thanks for the offer but I prefer to deal directly with Genesis via email or live chat


FYI      Nothing has progressed and the deadline for processing has passed

 All I can do is  complain ,vent my spleen and wait for my withdrawal to land in my bank

 and to think Genesis charges me a fee for this !! 🤬🤬🤬🤬

 30/03/2021 at 18:03 0 0 #8949 Icon showing author of the current post: Weemonk23 Weemonk23
 Posts: 1200 Top Contributor

You should know how hard it is to get to them on those channels  BigLoser  . If a rep pops on then I suggest you let them try to help. They don't bob on often

 Davey ate my hamster 30/03/2021 at 19:30 0 0 #8950 Icon showing author of the current post: pokersmasher pokersmasher
 Posts: 701 Top Contributor

i agree if the casino rep has reached out to you on here you should take the opportunity to get assistance. Maybe just maybe they are intent on improving their overall service.

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