Pelaa Casino - delayed withdrawal

« Back to Problems 18/12/2019 at 18:12 0 0 #1977 Icon showing author of the current post: Richieb190

Richieb190
Posts: 9 User

No problem bmwbreaker. Kassu and Pelaa both fall under genesis casinos which is probably why your having issues.

after two weeks of waiting I’ve found out I need to send the back of my card now before they process, beyond a joke!!

@Jimbo & Craig - I love your videos and there always fun to watch but please consider your affiliation with these casinos, if they are treating all their customers in the same way myself and the two others in the thread have been treated it doesn’t shine a good light on anyone.

19/12/2019 at 10:03 0 0 #1990 Icon showing author of the current post: Ctimms15

Ctimms15
Posts: 5 User

I appreciate Jimbo and Craig are busy but not a reply from either is putting me off using their affiliate links again. Be nice to hear from either regarding this issue, I thankfully got my withdrawal after 7 days but it was only £190 and not as big as your two so guessing they only require documents when it's a large withdraw. I have never been asked. Very strange casino . Definitely self excluded already

19/12/2019 at 10:28 0 0 #1991 Icon showing author of the current post: superdavey

superdavey
Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 19/12/2019 at 10:54 1 0 #1993 Icon showing author of the current post: Bmwbreaker

Icon showing author of the current post: Bmwbreaker

Bmwbreaker
Posts: 3 User

Hi superdavey

ive filled out a contact form and sent it a few days ago not heard anything back I appreciate they are busy and have things going on I really do understand, I’ll just have to wait it out. But its a bit frustrating when everything seems to be a waiting game. And we get no answers.
Not just hours, were talking over 7days with these casinos.

19/12/2019 at 11:02 0 0 #1994 Icon showing author of the current post: Jimbocasino

Jimbocasino
Posts: 880 Den Owner

Morningggggggg

Apologies if you've not received a reply from us, but i can confirm i have forwarded all issues to them whom filled out a contact form, i should of posted here about it to update you!

much loveo

WORD TO YA MOTHAAAZZ 19/12/2019 at 11:34 0 0 #1995 Icon showing author of the current post: Jimbocasino

Jimbocasino
Posts: 880 Den Owner

@bmwbreaker

I've emailed you there response

WORD TO YA MOTHAAAZZ 19/12/2019 at 17:45 0 0 #2004 Icon showing author of the current post: Richieb190

Richieb190
Posts: 9 User

Hi All,

Just to provide an update on this:

Yesterday I finally got verified after a week of waiting and an additional 5 days for them to ask for ID. Finally today I’ve seen they have processed my withdrawal finally, I’m unsure if you were dealing with my issue Jimbo but if you were thank you! I would recommend to anyone to avoid their live chat and to try and call there number on there website as I had so much progress on the account once I was able to get hold of them on the phone.

For those of you reading despite winning I wouldn’t recommend Pelaa and would suggest sticking with the market leaders instead, as this experience has definitey put me off using random online casinos going forward despite there enticing welcome offers.

fingers crossed I don’t have a similar wait for the money to enter my account.......

Rich.

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