Hi Sarah,
Sorry but that is not the case, Miami Jackpots take cash wagers first then only accepts bonus wagers once your cash has ran out. The wins were accrued with cash balance, and the UKGC states that deposit balance is fully withdrawable, if you have a bonus or not.
Sarah, please, I want you to know this in case something similar happens to you :-)
Got to say i agree with davey on this one, if the spins was played at any point within your deposit your bound to the terms and conditions. Even tho i know how shit it is as i ave had it happen to me in the past with unibet, but they kindly enough resolved for me as a good will gesture. Problem is ur playing on a less popular site for many reasons. I hope they do the same as unibet did to me. Just learn from mistakes and be more careful in future mate
superdavey, Casino's regulated by the UKGC cannot restrict real cash funds, unless there has been suspicious activity in the account, for example, using systems to win 100%.
It saddens me that you would take the casinos side on this, saddens me a lot :(
Move on you will cause yourself much more stress and pain dwelling on it. It's a lot of money I know love but just try and stay positive and think you have lost your deposit and not 700. Harsh for you I know. I have joined gamstop today and it feels like a weight has been lifted. Plus I won 190 quid last night so went out with a win which felt bloody lovely. XX
I thought I'd have a little chat with Miami Jackpots Support team.
If I were to be in this situation, they said I would be able to withdraw the full cash balance (any amount), as long as I didn't enter into the bonus funds. I simply explained, if I had deposited £50, and had £1.50 bonus from some spins, which balance would be used first. Plus, also, if I make any wins with my real cash balance, would it be withdrawable even if I had a bonus attached. jchneo, I have shared this forum with Naz and she seems nice, so if you go to the live chat, please ask for her.
I hope you get your well deserved winnings, buddy, it is hard enough winning in the first instance! :)
He doesn't even have to follow the Complaints Procedure if he doesn't want to, he can take it further than what it states.
I have played casino for a few years now, I have been through all sorts, so I am experienced you see :)
superdavey - 31/12/2019 at 10:21
jchneo - 30/12/2019 at 23:26
Jimbocasino - 29/12/2019 at 17:31
not yet will update when they do
Thank you, they will not reply to any of my emails, I have contacted live support who's only response was we have restricted your account, can you please confirm that you will not pursue this issue any longer, which i find very concerning, this is looking extremely bad in my eyes, i certainly will not stop pursuing this issue, I am owed £600, and I can't believe this is happening, I have never experienced anything like this.
Hate to be negative but you're owed nothing its stated in the terms no winnings can be acured in connection with any free bonus. Using real funds or not you still had a bonus attached to your account so the balance has gone towards wagering and as terms state you received the max amount of £100. You should of cancelled that bonus, especially if it was only £1.70 as you state. My opinion anyway I could be wrong but I feel like your wasting your time.
So if I deposit a grand and have £3 in free spins money then proceed to play slots all night and end up with a 5k balance which I want to withdraw I’m only entitled to £100?
If you never touched the bonus balance you are entitled to whatever the balance is - the bonus amount (£1.70 I think you mentioned)
Cash is used first before any bonus funds so anything in your cash balance is withdrawable .
Sounds like they have made an error here or are trying to bump you or you have used the bonus money and didn’t want to mention it .
I don’t understand why people are saying you had a bonus active etc so you’re only entitled to £100 , do people even read terms or play slots on this site?
superdavey - 04/01/2020 at 20:34
Im not doubting your not experienced, I just dont get what going onto live chat would acheive? Theres clearly a reason hes only been able to withdraw the £100 as stated in the terms, and I appreciate you are only trying to help him and I hope he gets the extra money too but they have stated the decision is final and its now upto him what he wants to do if he wants to escalate his complaint, but going on live chat wont acheive anything. I agree the situation is shit and id be disappointed if it was me in the situation, but terms are there for a reason and it clearly states max withdrawal is £100 which he has received. Like above have said, id move on before it causes more stress and pain in the long run, and just learn from the situation for future reference.
Again, I may be sounding negative here, and I do hope he receives the extra money, Im just being realistic.
Your logic is crazy .
I just deposited £200
ahh shit max win £100 oh well just have to take the loss I guess.
if you don’t touch the bonus money it’s like it’s not even there, afaik real money wagers don’t even contribute to the wagering of bonus funds so the £1.70 would have been intact with 0% wagering completed .
Would love to say it’s just an honest mistake they have made but some of the shady shit they try to pull is unbelievable .
want to know who rules you? find out whose morals you are not allowed to question!!!
muahahaha muahahaha muahahaha