Why are Miami Jackpots asking for address documents at the point of withdrawal, basically preventing me from withdrawing my winnings until they have reviewed and approved it. I have deposited £160 since the 9th August, that's over a 10 day period, and not once was I asked to provide documents before depositing.

UKGC rules under licence condition 17 state 'A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to supplied as condition of withdrawal if the licensee could have reasonably requested that information earlier'

'Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include but is not restricted to, the customer's name, address and date of birth'

So given i have had no issues depositing in the past 10 days and now as soon as i want to withdraw they are asking for an address document before I can, this is quite obviously a breach of this licence condition. Does this casino understand the repercussion's of breaching these licence conditions? And why does the support never reply on the chat facility and take days to answer emails. I want my winnings and this is not acceptable.

Seems like a hassle they're only asking now. UKGC rules do seem pretty clear-cut on this. Not cool if they're not playing by the book.As for support being MIA, that's a whole other level of annoying. Quick responses are key, especially when it comes to getting your hard-earned winnings. Have you tried nudging them again? Sometimes a little persistence does the trick.If you're still on the hunt for a smoother experience, I hear you. Online gambling should be hassle-free. Personally, I find  pretty reliable for cashing out. PayPal or straight to the bank, easy peasy. Might be worth a shot if you're looking for a change.