Is there any reason they would suspect your account being controlled by someone else?
It is in Ryan's best interest to help us here and i have never known him to be dishonest or not push in our players favour.
That said i am not saying you're not telling the truth
All I would say is Ryan has always put our players first & has never made a decision against the player unless he has good reason too.
That being said, to see you got a good will gesture shows how Ryan, even in this situation, has tried to put you first.
Where does it say he got a goodwill gesture
I don't think there is any good will gesture? 🤔😂
The casino isn't paying out because they aren't allowed due to the nature of the issue which can't be disclosed, but i back the casino here because a very important term has been broken.
I wwill always do my best to favour a player but if they have done things to purposely get around important safe guards then i can't do anything
superdavey - 25/11/2020 at 20:50
Just to add, I very much doubt they would just randomly say your account is being controlled by someone else without evidence. I appreciate the decision is disappointing but I'm sure Ryan has tried his best on his side to help.
It happend after I've them documents to verify my account, I've sent the same documents to multiple casinos over the years and never had a problem.
Jimbocasino - 26/11/2020 at 09:46
All I would say is Ryan has always put our players first & has never made a decision against the player unless he has good reason too.
That being said, to see you got a good will gesture shows how Ryan, even in this situation, has tried to put you first.
The "gesture of good will "was before I even contacted Ryan.
So basically this mean that they screwed me over without any reason and there's nothing I can do about it.... 700£ down the drain.
They can't even give me a reason of why they think 3rd party was used.
For 700£ I would should up at their doorstep and they won't review any further documents, decision is "final"
What's my next move Jimbo ? E-Cogra?
I wouldn't advise anyone to play at CASINOCASINO.
Winnings are confiscated and 640 has been refunded as a goodwill gesture However Paul is right, if you've managed to get paid by other casinos I would say you've been lucky to do so.