hi craig/jimbo I recently watched one of your utube videos a I like to watch most of the ones you do. we recently sent you a post but we could not have done it properly so im hoping this time it works. we like to play on a number of websites and have been asked for verification a number of times and it has always been fine with what we have sent them. Now my confidence has been knocked and I have lost my faith in them because I deposited £300 on RIZK CASINO and quickly lost £150 of this money so decided to cash the other £150 back into my account, it was then they asked for verification. We have sent our documents in at least 6 times now and they always ay that it is not good enough ( blury pctures, photo id not right) this information we use for other site and have never has a problem. All photo id is fine and u to date. I am 52 years old and my husband is 54. It is very clear for them to see this its as if they don't want to give us our money. So im sending you this and I hope you can help us out. We have enjoyed playing on the casino site but have not played on them since. I look forward to hearing from you. The bingo site is RIZK CASINO my email address is lindseyhamphire06@googlemail.com my name is lindsey cook