Hi all,

So, I want to give you all a brief run down of my experience so far at casino planet and a follow up to the above.

As of right now, 32 days after the date of the initial problem, they are still "working on it".

Here's my last email to their complaints department (please mind the French, I am now at my limit with this company)


"I have had a case open for 32 days where funds from a PaySafe cards were removed but the balance on your site was not updated.I have forwarded all relevant details at least 3 times and I have conversations with your live chat staff near daily who tell me that it is still "under investigation". 32 days is absolutely hopeless. Not once do you ever proactively contact me about the status of my open investigation but rely on me to contact you relentlessly only to be told the same thing each and every time.I have already written to this complaints department now twice about this. One representative told me the problem was with APOC?? maybe I have that wrong but it is the company that makes the cash transfer between PaySafe and your site.To make matters completely more worse:- I can never live chat with a manager- Your staff make up complete bullshit about why you don't have a phone number.I've heard the following excuses - we don't have a phone number- we do have a phone number but no one answers it- we have a phone number that people normally answer but at the moment it doesn't workAre you absolutely sure you are a legitimate company? that is horrifyingly laughable.32 days to resolve a problem is so far outside the scope of what is reasonable WITHOUT any update. Ever.Get your shit together, give me my money and stop blaming others.My post will go on all gaming site forums, along with your response once you provide one. I expect now immediate action under this circumstance."

As of right now, I've had:

- 19 interactions with live support

- 2 interactions with the complaints department

- 15 emails with the support email address.

They have asked me for the exact same files 11 times. I've sent it to them already 3 times and explained where to reference the documentation, receipts and email chains from PaySafe.

Support emails are answered within 2 days whilst complaint emails have a turnaround of 10 days.

I've wasted 32 days and in total 36 interactions with this company over €50.

On the 29th day, I asked for compensation. I have spent 6k there in the last 5 months (no withdrawels). Do you know what they offered me?  10 spins on starburst at 10c a spin.

This company is a scam. A laugh. They have mind numbing staff who cannot look any further into cases once they are escalated and are not allowed to pass me onto a manager nor provide me with any other contact address other than their support or complaints email address. No one will call me and I can't call them.

I hate the fact that I made the decision to invest time and money into this company you had previously promoted. Understandably this isn't anyone's fault here but I feel like a laughing stock. My hands are literally tied with this company and it's gut wrenching.

Please see my thread here: https://www.gamblersden.com/forum/topic/casinoplanet-need-help-jimbo-craig

There's some massive issues ongoing with Casino Planet right now and I'm feeling it as well as you are. You have money you can't take out, and I've deposited money that they didn't give me.

Truely an epic fuck up.

I can give an update on this, here is the EXACT email I received from them

German (Exact email I received):

Lieber David,

Vielen Dank, dass Sie sich bei uns gemeldet haben.

Wie Sie bereits informiert wurden ist letzte Woche ein global Fehler mit Paysafe Einzahlungen aufgetreten.

Gerade führen wir noch Untersuchung durch um das Problem so schnell wie möglich zu beheben

Seien Sie bitte versichert dass Sie innerhalb der nächsten Tage per email informiert werden.

Wir entschuldigen uns für die Unannehmlichkeiten und bedanken uns für Ihre fortwährende Geduld und Ihr Verständnis.


Bitte kontaktieren Sie unseren freundlichen Kundenservice per Live-Chat, Email oder Hotline, falls Sie Fragen haben oder weitere Informationen benötigen sollten.

Beste Grüße,

Charlotte
Casino Planet Kundenservice
support@CasinoPlanet.com

----------------------------------------------------------------

Here is the English Translation:

Dear David, Thank you for contacting us. As you were informed, a global error occurred with Paysafe deposits last week. We are still investigating to fix the problem as soon as possible Please be assured that you will be informed by email within the next few days. We apologize for the inconvenience and thank you for your continued patience and understanding. Please contact our friendly customer service via live chat, email or hotline if you have any questions or need further information. Best regards, Charlotte Casino Planet customer service support@CasinoPlanet.com

Sidenote: NO-ONE at any point during my 8 emails to them, did they inform me there was a 'Global' error. Nor do they say it was an error on their site only. This is the first email I have received with acknowledgement that indeed they took my money and didn't update my balance. It's now been over a full week and I'm sorry to say Jimbo and Craig, but I should never have used this casino. It's been about a 4 - 5 hour waste of my time and I still haven't seen my deposited credited.

That's just an update for you all.

Hi all,

Thanks for the replies.

There has been 2 updates:

1. Paysafe again says the transaction was successful.

2. CasinoPlanet again says the transaction was not successful.

WOW. I am reallyl regretting my decision of CasinoPlanet I must say.

So now, 50€ is floating in the ether somewhere, I have nothing and both companies have a different stand point.

None of these companies are willing to reach out to the other one to resolve the matter. I am the middleman in attmepting to resolve a problem on one of their ends.

This is absolutely crazy.

Hi all,

I am a member of casino planet with referal from gamblers den.

Recently, I've got an issue which I am finding impossible to solve.

I used a 'Paysafe' card which I purcahsed from a gas station for €50 to make a deposit.

The deposit said "your deposit has been sucessful", yet, my balance remained at 0.

I contacted live chat 20 minutes after I still had no balance and they said it can take up to 3 hours (never has this happened before at any other casino but I was willing to wait, annoyed). After 3 hours, I come back to see that the transaction that was 'Pending' was now 'Cancelled'.

So, I tried again and guess what? the paysafe card said it had already been used.

I used the paysafe card checker (online) and it shows the funds were sucessfully transferred and the balance of the card is now 0.

So, I reached out to support again and created a ticket with screenshots from the transaction from Paysafe.

I got back an email saying "Our financial team says the payment didn't go through".

So, again, I contact Paysafe via email who says the payment worked.

Right now, my €50 is apparently floating around in the ether. Paysafe says they gave the money, casinoplanet says they don't have it and I'm left with sweet fuck all in the middle.

What the hell can I do here?

wut? that is absolute bullshit. Bandit has done 2 video's now where he saves the heart progression on each stake and then plays it back. He even mentioned it took him 36 hours or so to do.
Additionally, I've done this on 20c stake across a period of 2 weeks. No idea what "Alice" is talking about.

Hi Jimbo, unfortunately not... it took the lot. I stopped playing it once it took my near 500 euro balance on 30 cent stake... Criminal!

So last night I deposited 100 euro. Played a bit on a range of games and made it up to about 480 euro.
I swapped to Lil' Devil and aimed for the big bonus. I put it on 30c stake and set it off for 100 spins. BOY WAS I ABOUT TO BE SHOCKED.
Not only did I not reach the top with the hearts (14 still to go), but it took 2,187 spins WITHOUT A SINGLE BONUS.
I think this has to be a record? 4 hours I played (on and off smoke breaks and coffee breaks etc).
4 hours, no bonus, - 480 euro on a 30c stake and didn't reach anywhere close to the top.
Worst slotting session of my life right there.

Casino was Jonny Jackpot...

Anyways, going to cry myself to sleep now!

Hi Jimbo,

When I type in my username and then click the 'enter!' button, it says "Your Username wasn't valid!"

However, I've worked out the problem. At first, I thought it was asking for my miamijackpots username, but in fact, it seems it's asking for my gambersden username.

To be clear, my gamblers den username differs from my miamijackpots one.

When I attempt to type in my miamijackpots username it says that it's invalid (presumably because it's x-referencing only usernames signed up on gambersden).

When I type in my Gambersden username (karliczyniak) it worked just fine.

Sorry for the confusion on my part, but when you click enter, it does say to enter your Miamijackpots username :)... Maybe that needs clearing up.

Hi Jimbo and Craig.

I used your link to register for miamijackpots yesterday. I made a deposit and I played.

However, when I try to signup for your giveaway, it says "invalid username".

The username Karliczy_37

Can someone investigate for me here what's happening?

Much love and keep making great videos!