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Must let you know as well that they have not actually contacted me to let me know they've paid out!
Hi guys thought I'd better let you know casino planet have finally paid out. I want to thank you for all your efforts in helping me with this issue. Is there any positive feedback I can leave you guys anywhere to show appreciation?
Much appreciated mate
Hi guys had another live chat with casino planet today just to get told to be patient again even though last agent I spoke to on Thursday said they would be in touch friday/Saturday.
Sorry mate i was in my brother in laws log in when i sent above message!
Hi again mate, still not heard anything from casino planet. Any chance you could put your weight behind my problem?
Hi mate thank you for your quick reply. Upto yet they have always contacted me by email on Mondays. I replied to their 3rd request for info Monday 22nd bout 7.30ish. I emailed them again on Tuesday 23rd to ensure they had received docs and they confirmed they had got all the info required now. Don't mind waiting nate it's the fact I have to keep contacting them and the support agents all say the same that the waiting period has elapsed so all they can do is escalate to the relevant department. I'm concerned they do not want to pay out as I deposited £100 but managed to withdraw £2450.
Hi lads, the 72 hours are up again and for the 3rd time I have not had anything from casino planet. I gave just come off chat with support agent jani and surprise they said i was still in a queue and would escalate the case.
Is there anything you can do to help?
Hi mate did you manage to ask the boys to take a look at my issue? I went on casino planet live chat last night and spoke to pauliina who said they have received all required documents now and should be processed within 72 hours. I bet I have to contact them Thursday to say I have not heard anything. Proper dragging it out mate seems withdrawal was done 7th June,!
Hi Jim o I received another email from casino planet asking for more photos/information. I think they are really dragging this out now mate. This is the third lot of I've been asked to send in. They asked fot photo of me holding my I. D card with a note with my account reference dated and signed as well as photos of me holding my bank card I deposited with. I have sent this info straight away. I would really appreciate it if you could help
Hi guys just wondering if anyone had any luck with chasing casino planet up regarding 2 week delay on withdrawal?
Hi thanks for your reply, my user name is with casino planet is Strongbow44
I made first withdrawal through casino planet on Sunday 7th June. It us now Friday 18th june and still not paid out. They first asked me to verify my account straight away on Sunday. I sent all the relevant docs in on Tuesday 9th. I then received email on Monday 15th asking for more information which I sent in straight away same day. I have had several live chats with support agents who cannot appear to get any info to help.