Dear Nick2312,

We are very sorry to hear about your situation but unfortunately are not in a position to refund any deposits that have been wagered and consumed.

At the first point in which we were first made aware of any mention of responsible gaming issues, your account was immediately blocked and self-excluded. We also have our Responsible Gaming tools available on site which can be accessed at all times, which we can see you did utilise by setting a cool-off on his account. However as per UKGC regulations, accounts with a cool off set will reopen automatically at the end of the selected period.

Of course, if you still are not satisfied with the outcome of your complaint, you are able to contact our ADR IBAS at www.ibas-uk.com or by emailing adjudication@ibas-uk.com. Please let us know if we can be of any further assistance and kind regards!