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Genesis Licence Suspended Started by Jimbocasino     30 Voices 58 Posts Icon showing the avatar of the user who made the most recent post in topic 7deuce 5 years ago. 02/01/2021 at 11:59 1 0 Go to thread #8132 Icon showing author of the current post: DjRampuls DjRampuls
 Posts: 10 User

Update:


1 month to the day and the Mrs still didn't hear anything. No news, no replies to emails, no live chat,....Nothing.

We both had enough of the situation and thought we'll give it one last go before getting IBAS (their nominated Alternative Dispute Resolution service)

We drafted up an email to CasinoLab complaints and said that we had got in touch with IBAS who were asking for a final decision from CasinoLab on their view on the situation. Also said that if they did not reply, IBAS would be taking over the dispute via legal channels. 

This must have kick-started some worry in them because shortly after, I recieved an email saying my account had FINALLY been verified and my pending withdrawal will be on its way shortly. And then 10 mins later, to much surprise, the FULL withdrawal was in my account. No apology for the delay or anything, but I did get my money


So they do pay, but it took a whole month to get everything sorted, and that is just simply far too long. 


Thank you to all that have assisted in this case and I hope that everyone who has issues with Genesis owned casinos gets sorted soon. 


My conclusion form all this - Genesis are SHITE - DO NOT PLAY THERE 

 Genesis Licence Suspended Started by Jimbocasino     30 Voices 58 Posts Icon showing the avatar of the user who made the most recent post in topic 7deuce 5 years ago. 15/12/2020 at 13:10 2 1 Go to thread #7958 Icon showing author of the current post: pokersmasher pokersmasher
 Posts: 701 Top Contributor

Hi DjRampuls,

I suspect that your experience is far from uncommon although it is extremely unlikely that you will not get paid at all - it just takes them forever to do anything. IMHO they are just massively under-resourced and the live chat are little more than call handlers passing on messages.

Genesis Global are probably only marginally able to operate effectively in the UK and despite their suspension it appears that they may not have learned enough about their own failings to prevent a reoccurrence of those self same failings before too long.

I would keep up the pressure until you get your cashout, less their fee of course, and place them on a banned list. There are a lots of other casinos who will treat you far better.


Good luck 

 All the world's a stage and most of us are desperately unrehearsed.