Hi guys so I deposit £20 and get 100% match with race casino.. lost my 20 and used £10 of bonus funds on 20p roulette.. i didn't put more than £5 on a number as I assumed thats what it ment by £5 max. I didn't realise it was £5 max stake/spin. It doesn't state its £5 max per spin not individual number.. I got the bonus money to £351.04 after full wager so I withdrew £320. I received an email saying withdraw processed but £20 has been sent to my bank and a charge of £300 has been applied because I apparently broke the terms.. as I said to live chat it doesn't state anywhere £5 is max per spin not number.. also why do lnl Europe allow you to play bonus funds on 20p roulette if they are going to pull a c**to trick and refuse to pay out
What you did is 'assume' rather than clearly reading the T&C's.
At the end of the day.... and I'm sick of seeing these types of posts.....casinos clearly spell out bonus terms and conditions for players to follow. If you don't know how to stick to the T&C's then don't gamble
I get my bad for not reading terms as 99.9% of players don't.. what annoyed me most though is you can play on 20p roulette and it allows you to proceed over £5.. the pop up screen that appears in bonus before a game didn't state £5 per spin it just says £5 .. thats why I got confused/annoyed.. in future ill play without a bonus
For sure your fault here but I know some casinos do give a popup so every single one should aswell. Same as some games you aren't allowed to wager on are blocked off when using bonus funds but because that is in favour of the casino they will happily incorporate that in the software. It's as simple as this, if it's max £5 when using bonus funds nobody should be allowed to bet more than £5 on anything. Simple.