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« Back to Casinos 29/10/2021 at 12:07 0 0 #10763 Icon showing author of the current post: Cavemanslots Cavemanslots
 Posts: 10 User

A made a deposit on a genesis brand (casino gods) made a bit of a profit and decided to withdraw only a small amount (£80) I deposited via Apple Pay with a debit card, when I tried to withdraw there was no option for Apple Pay so I asked to withdraw using PayPal, that came back saying that I need to withdraw to the same method of deposit, ok fine, went on a different browser and Apple Pay option was there so cool did that, spend a long time pending in my bank, contacted live chat they said I need to speak to the bank because it had been processed their end, spoke to the bank they said they need a payment code from the casino, got back onto the casino and all of a sudden the money is back in my account and I have to wait for the payments team to look into this, this is 5 weeks ago and still no update, it’s not the money now it’s the principle, what should I do next? Hope this post makes sense? Love to hear the thoughts and your advice 

take care

Mark

 29/10/2021 at 13:14 0 0 #10765 Icon showing author of the current post: CraigSlots CraigSlots
 Posts: 709 Wanker

Hey Mark, email me craig@gamblersden.com and i will try to get some answers from our contact.. damn right it's the principle. DO NOT give it back. 

 29/10/2021 at 14:06 0 0 #10768 Icon showing author of the current post: Cavemanslots Cavemanslots
 Posts: 10 User

Appreciate that  CraigSlots  what details to you need mate! Ya legend! 

 29/10/2021 at 15:59 0 0 #10769 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 29/10/2021 at 16:54 0 0 #10771 Icon showing author of the current post: Cavemanslots Cavemanslots
 Posts: 10 User

Fair play I asked for that 🤣😂

 30/10/2021 at 11:07 0 0 #10772 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 880 Den Owner

not on davey, such a fucker! - hope this gets sorted XD

 WORD TO YA MOTHAAAZZ 30/10/2021 at 13:03 0 0 #10775 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 30/10/2021 at 13:58 0 0 #10778 Icon showing author of the current post: Cavemanslots Cavemanslots
 Posts: 10 User

Cheers  Jimbocasino  I’ve sent  CraigSlots  an email so hopefully the legend will crack some heads for me, it’s ok  superdavey  it was a stupid question really 🤣😂

 03/11/2021 at 10:25 0 0 #10893 Icon showing author of the current post: Genesisglobal Genesisglobal
 Posts: 8 Casino Rep

Cavemanslots - 29/10/2021 at 12:07

A made a deposit on a genesis brand (casino gods) made a bit of a profit and decided to withdraw only a small amount (£80) I deposited via Apple Pay with a debit card, when I tried to withdraw there was no option for Apple Pay so I asked to withdraw using PayPal, that came back saying that I need to withdraw to the same method of deposit, ok fine, went on a different browser and Apple Pay option was there so cool did that, spend a long time pending in my bank, contacted live chat they said I need to speak to the bank because it had been processed their end, spoke to the bank they said they need a payment code from the casino, got back onto the casino and all of a sudden the money is back in my account and I have to wait for the payments team to look into this, this is 5 weeks ago and still no update, it’s not the money now it’s the principle, what should I do next? Hope this post makes sense? Love to hear the thoughts and your advice 

take care

Mark

Hi @Cavemanslots


Please be informed that we have sent you an email in regards to your funds today 03/11/2021. Kindly follow the information contained in this email so that we can review your withdrawal as soon as possible.


Regards,

Genesis Casino Team

 16/12/2021 at 09:00 0 0 #11286 Icon showing author of the current post: Genesisglobal Genesisglobal
 Posts: 8 Casino Rep

Hi  Cavemanslots  ,


We can see that your Withdrawal was Processed on the 23rd Of November 2021. Should you have any other queries do not hesitate to contact us.


Regards,

Casino Gods Team

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