I made a comment in live chat regarding losing a job which has triggered a ‘manual self exclusion’ up to 5 years. I’m not so bothered about getting the self exclusion taken off but will this affect my giveaway entry/entries? And what sites do they also own?
For a little more context I play Blackjack Neo on several of the sites listed here and I’ve noticed a bug on mobile. If you go all in and win then proceed to try to leave the game it will keep your balance. I went to chat to ask if this was a common problem and if there was a fix. I then went on to say that I’d try to find another way around it, if I’m successful I’ll report back and you can pass my details on to a possible employer since needing a new career path due to the COVID pandemic.
I understand what I said was stupid and could trigger some key words or alerts. But to say they think I don’t have control of my gambling is quite a leap from that one comment, considering I hardly use the site too. I also don’t like the way they’ve handled it at all in regards to my balance. They wouldn’t send me the previous chat logs or my gaming history. They wouldn’t have told me I needed to verify my documents to receive the funds left on my account they just stated that I would receive them. (I know, you have to verify on almost every site this isn’t a problem. More so that they’ve self excluded me from a vague comment but wouldn’t have contacted me via email to explain what I needed to do.)
I’ve also just realised if I hadn’t known how to somewhat fix the balance from that blackjack game by betting low stakes(I mentioned in the chat I hate doing this as I feel it ruins my future blackjack hand - I staked £1 of course I hit BJ lol) then my account balance would be stuck at £0. I checked my gaming history and it said my last stake and that it had no return. So I would have tried to log in a couple hours later to find out I’d been banned - with 0 proof of winnings.
My intentions aren’t to bad mouth this site - but I can’t say my experience has been a joy.
Any help or answers would be appreciated guys.