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« Back to Problems 07/01/2021 at 09:22 0 0 #8195 Icon showing author of the current post: Jimboscooker Jimboscooker
 Posts: 393 Top Contributor

Same issue for me. Canadian dollars and I can't change it to GBP. 

 Weemonk isn't Scottish 10/01/2021 at 03:38 0 0 #8219 Icon showing author of the current post: Joanne256 Joanne256
 Posts: 1 User

Yes same for me too!

I didn’t take much notice to it as was on a mobile device and the balance looked all jumbled up so I then had some winnings and realised it said CAD on the withdrawal.

They emailed me to say that I apparently ‘’chose this’’ when I signed up but I know I didn’t and I checked my account and it said GBP in account section and now I think out of my 600 winnings I’m now getting half of it because of exchange rate, they have also now blocked that account and said I can sign up again to make one I can play with in GBP

Just can’t make sense of any of it really because I never chose Canadian dollars in first place! 

 10/01/2021 at 11:41 0 0 #8220 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 10/01/2021 at 13:28 0 0 #8221 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 880 Den Owner

that is funky, let me see if we're using the right link, obviously it should be GBP as default, will update when I find out, either way your still registered to us if you went through the link.


Is there a way to change your currency in the settings?

 WORD TO YA MOTHAAAZZ 10/01/2021 at 14:40 0 0 #8222 Icon showing author of the current post: Jimboscooker Jimboscooker
 Posts: 393 Top Contributor

superdavey - 10/01/2021 at 11:41

I've just gone through the process of signing up to see the payment option, and when entering the address the default payment method is CAD for some reason however you can click GBP so I assume it's just caught a few people out! 


I tried on my smartphone and it was CAD and wouldn't even let me change it. Not gonna bother incase what happened to the person above happens too me. CBA with live chats anymore. 


 Weemonk isn't Scottish 10/01/2021 at 15:46 0 0 #8223 Icon showing author of the current post: pokersmasher pokersmasher
 Posts: 701 Top Contributor


Same with me and no option to change the currency and no live chat just a crappy unhelpful robot.  If a company has problems like this and there is not even a live chat  facility it s not one for me.

Stuck with an old favourite instead and got a 240x win in about 5 minutes.  This  new Coils of Cash thing could go absolutely nuts. I had 27 free spins and about seven of the last nine were dead spins  but if there had been one decent connection it would have been stratospherically good.

Good luck with casino lab everyone


 All the world's a stage and most of us are desperately unrehearsed. 11/01/2021 at 20:55 0 0 #8228 Icon showing author of the current post: Shaunybe Shaunybe
 Posts: 29 User

I've joined CasinoLab but when i click the "i want a bonus" tab it asks for a bonus code , wont let me continue without one but there's no bonus code . Any ideas anyone ?

 11/01/2021 at 21:06 0 0 #8230 Icon showing author of the current post: Shaunybe Shaunybe
 Posts: 29 User

False alarm, all sorted.

 12/01/2021 at 14:52 0 0 #8232 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 880 Den Owner

All sorted! should be fine now

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